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Frequently Asked Questions

Find answers to common questions about our home healthcare services, processes, and how we can help you and your loved ones

How Can We Help You?

We’ve compiled answers to the most common questions about Lifeline Healthcare’s services. If you can’t find what you’re looking for, please don’t hesitate to contact us directly.

General Information

What is Home Health Care?

Home Health Care (HHC) comprises a wide range of continued medical services rendered to chronically ill patients at their own home, in order to keep them in stable condition and to help them recuperate consistently.

Continued clinical and supportive care of patients at home accelerates recuperation, ensures rehabilitation process, and improves quality of life of the patient. Home Healthcare Services bring professional medical care to the doorsteps of patients, managing their health on their behalf cost-effectively and conveniently.

Lifeline Healthcare, first time in Bangladesh, has been providing comprehensive Home-Healthcare Services to patients at home since 2003. We have developed significant infrastructure and manpower to meet increasing demands for such services, extending a comprehensive suite of programs and services seamlessly integrated to achieve optimal health outcomes.

Lifeline Healthcare was established in 2003 by a group of dedicated physicians with work experience in hospitals of USA and Europe. After returning to Bangladesh, they discovered a total absence of any medical care providing organizations where patients could be referred for continued follow-up care at home.

They noticed that even totally bed-ridden, fully paralyzed stroke victims were handed over to their relatives from hospitals to be managed at home, while patients still had multitude of problems like bed sores, tracheostomy tubes and other catheters. Families found themselves unable to provide professional medical care, leading to tragic consequences.

In developed nations, such patients are handed over to Home-Healthcare providing medical organizations. Our founding physicians felt urgency for organizing such services in Bangladesh immediately.

Lifeline Healthcare is the pioneer of comprehensive home healthcare services in Bangladesh. We were the first organization to provide professional medical care at patients’ homes, filling a critical gap in the healthcare sector.

Our unique advantages include:

  • 20+ years of experience in home healthcare
  • 24-hour operational control room with extensive telecommunication systems
  • Full-time medical staff including doctors, nurses, physiotherapists, and counselors
  • Panel of specialists in each clinical discipline
  • Board of advisors ensuring highest standards of professionalism
  • Comprehensive care coordination and health advocacy

Home healthcare services are beneficial for various situations:

  • When someone is less able to care for themselves as they get older
  • When someone has a disability and needs assistance for maintaining daily activities
  • When someone is recovering from an illness, surgery, or hospital stay
  • When someone is living with a chronic illness that needs continued clinical monitoring
  • When someone is diagnosed with a terminal illness requiring palliative care
  • When someone needs occasional assistance like medication administration

We provide a comprehensive assessment checklist to help determine if a patient is a candidate for home healthcare. Our medical team will evaluate:

  • Current medical condition and stability
  • Level of independence in daily activities
  • Need for ongoing medical monitoring
  • Home environment safety and suitability
  • Family support system availability
  • Specific care requirements and complexity

Contact us for a free consultation to assess your specific situation and care needs.

Our Services

What services does Lifeline Healthcare provide?
Lifeline Healthcare provides comprehensive home healthcare services designed to meet almost any requirement of clinical care at home. Our services include:

Assessment and Evaluation

Disease Management

Wound Management

Enterostomal Therapy

Urinary Catheter Care

IV Antibiotics & TPN

Respiratory Medications

Medication Administration

Central Lines Care

Patient & Family Education

Physiotherapy Services

Pathological Support

Ambulance Service

Medical Counseling

Medical Social Work

Home Medical Equipment

Our Doctors-on-Call service provides clinical support through physician home visits, delivering required treatment and medical advice. Our doctors act as your Health Manager and Health Advocate.

Services include:

  • Comprehensive patient assessment and customized care plans
  • Regular monitoring of vital signs and clinical status
  • Screening pathological tests and condition monitoring
  • Health management and care coordination
  • Patient and caregiver education and training
  • Written learning tools and progress communication
  • Protection from medical malpractices and overcharges

Yes, we provide comprehensive rehabilitation services to help patients recover from disabling conditions like stroke, cardiac surgery, and other medical conditions.

Our rehabilitation services include:

  • Complete physical assessment of patient and environment
  • Individualized treatment plans with patient and caregiver input
  • Personalized training and instruction programs
  • Complete range of therapeutic exercises
  • Speech-language therapy for communication problems
  • Counseling for patients with emotional difficulties

Our ambulance service transfers patients to and from hospitals under medical supervision. We are the only ambulance service in Bangladesh manned by medical personnel to provide medical care during transportation.

Our ambulances feature:

  • Fully equipped with basic life-support systems
  • Oxygen supply and emergency medicines
  • Qualified medical personnel on board
  • 24-hour availability
  • Professional medical care during transportation

Yes, we provide Aya/Ward boy and auxiliary medical staff support for bed-ridden, immobilized patients. This is part of our Home Support Services to help patients maintain independence.

Support services include:

  • Personal hygiene maintenance
  • Feeding assistance
  • Toileting support
  • General cleanliness and comfort care
  • Mobility assistance when needed
  • Companionship and emotional support

We provide comprehensive home medical equipment and logistics support to deliver required care at home.

Available equipment includes:

  • Oxygen cylinders with flow-meters
  • Hospital-grade patient beds
  • Nebulizers for respiratory treatments
  • Glucometers for blood sugar monitoring
  • Suction machines for airway clearance
  • IV stands and infusion equipment
  • Wheelchairs and mobility aids
  • Other specialized medical devices as needed

Process & Procedures

How do I get started with your services?

Getting started with Lifeline Healthcare is simple:

  1. Initial Contact: Call our 24-hour hotline or visit our office
  2. Assessment: Our doctor will visit your home to assess conditions and service requirements
  3. Care Planning: We develop a customized management plan after discussing with you
  4. Service Implementation: Our team begins providing the required care services
  5. Ongoing Monitoring: Regular follow-ups and adjustments to ensure optimal care

Our initial consultation and assessment are provided free of charge to determine your specific needs.

Lifeline Healthcare uses a comprehensive Quality Management Program to monitor and maintain the highest standards of care.

Our quality assurance includes:

  • Variety of tools and processes to monitor quality indicators
  • Regular patient outcomes and program outcomes reporting
  • Board of Directors and Medical Advisory Committee oversight
  • Continuous staff training and development programs
  • Regular performance evaluations and feedback systems
  • Patient and family satisfaction surveys
  • Clinical protocols developed by specialist panels

Our 24-hour operational control room is the nerve center of our operations, ensuring continuous availability and coordination of services.

The control room features:

  • Extensive telecommunication system with three telephone lines
  • PABX and Auto-Hunting System for efficient call handling
  • Closed user group network of multiple mobile telephone lines
  • Constant communication with service personnel across the city
  • Emergency response coordination capabilities
  • Real-time service scheduling and dispatch
  • Patient monitoring and status updates

We act as your Health Manager, coordinating care provided by multiple specialists and technicians to ensure cohesive treatment.

Our coordination includes:

  • Regular communication with your primary care physicians
  • Coordination with specialist doctors and consultants
  • Hospital discharge planning and follow-up care
  • Medication management and monitoring
  • Appointment scheduling and transportation arrangements
  • Medical record maintenance and sharing
  • Insurance and billing coordination

Benefits & Costs

What are the benefits of choosing home healthcare over hospital care?

Home healthcare offers numerous advantages over traditional hospital-based care:

Convenience: Treatment in the comfort of your own home, allowing close contact with family and friends. Familiar surroundings enhance quality of life and improve recovery.

Cost-Effective: Dramatically lower medical expenses by reducing or eliminating frequent and prolonged hospital stays. Hospitalization only needed for interventional procedures.
Professional Effectiveness: Wide range of clinical and supportive care with constant monitoring according to customized management plans, delivered by professional medical organizations.
Continuity of Care: Ensures continuity of clinical care by complementing institutional services and brings about better clinical outcomes.
Accessibility: Makes medical care more accessible by reducing costs and removing the burden from family members, allowing them to continue their daily routines.
Health Management: Acts as your Health Manager, coordinating care from multiple specialists and technicians professionally and cost-effectively.
Health Advocacy: Protects patients from medical malpractices and overcharges by other medical caregivers.

Home healthcare services are significantly more cost-effective than traditional hospital care. Our services dramatically lower medical expenses by:

  • Reducing or completely eliminating frequent hospital stays
  • Avoiding prolonged hospitalization costs
  • Minimizing emergency room visits
  • Preventing complications that lead to expensive treatments
  • Reducing family members’ time away from work
  • Eliminating daily hospital visit transportation costs

We offer various payment plans and work with insurance providers. Contact us for a personalized cost assessment based on your specific care needs.

Lifeline Healthcare provides significant peace of mind for patients, caregivers, and family members by:

  • Freeing families from the enormous burden of caring for a seriously ill patient
  • Providing professional medical expertise and 24/7 availability
  • Ensuring continuous monitoring and quick response to emergencies
  • Allowing family members to continue their daily routines and work
  • Reducing stress and anxiety about providing adequate care
  • Providing professional guidance and education to family caregivers
  • Coordinating all aspects of patient care professionally

Our close cooperation between patient families and our healthcare team ensures consistent recuperation and improved quality of life for everyone involved.